Terms Of Hire

By placing a booking with ELVA, you agree to the following terms:

Bookings & Payment

A 30% deposit is required to secure your booking.

Bookings are only confirmed once the deposit has been received.

The remaining balance must be paid at least 7 days prior to your event date.

Bookings made within 7 days of the event require full payment to secure the booking.

If final payment is not received by the due date, ELVA may release the booking and retain the deposit

Cancellations

If a booking is cancelled:

• More than 14 days prior: full refund or reschedule
• 7–14 days prior: deposit is non-refundable
• Less than 7 days prior: full payment is non-refundable

Delivery & Collection

Pickup and delivery options are available.

Delivery and collection services are subject to availability and are quoted based on location and booking requirements.

A minimum spend may apply for delivery services.

All delivery and return details will be confirmed prior to your event

Use of Items

All items must be used for their intended purpose only and returned in the condition they were received.

Hire Period

Standard hire includes use for your event and return within the agreed hire window.

Weekday bookings are generally returned the next business day.

Weekend bookings are returned on the next business day (typically Monday), unless otherwise agreed.

Specific delivery and return times will be confirmed during the booking process.

Extended hire may be available upon request and may incur additional fees.

Late returns may attract additional hire charges.

Responsibility for Hire Items

The client accepts full responsibility for all hired items from collection or delivery until return.

This includes damage, breakage, stains, theft or loss.

Any damaged or missing items will be charged at a reasonable replacement value.

Fragile Items

Some items are fragile and must be handled with care.

ELVA reserves the right to request a refundable security bond for higher-risk bookings, at its discretion. 

Bond conditions, where applicable, will be communicated prior to booking confirmation.

Changes to Bookings

Changes to bookings are subject to availability and must be requested prior to final payment.

ELVA will do its best to accommodate reasonable changes where possible.

Events Beyond Our Control

ELVA is not liable for delays or inability to perform due to events outside reasonable control.

Miscellaneous

Elva reserves the right to take photos of their rental items at event locations.

Photos are taken with focus on the rental items with care to exclude private information and persons.

Photos may be used on out website and social media platforms.

Liability

Elva accepts no responsibility for injury caused to any person or damage caused to any property of the Customer or their chosen venue resulting from the hire of the rental items. 

Elva reserves the right to change these Conditions of Hire at any time.