Refund policy

Deposits

A 30% deposit is required to secure your booking and is non-refundable.

Changes to Orders

Changes to your selection are subject to availability and must be requested in advance.

Unused Items

No refunds will be provided for unused items once the booking has been confirmed.

Damage or Loss (Rental Items)

Any damaged or missing items will be charged at their replacement value, as outlined in our Terms & Conditions.

Retail Purchases

For any retail items (such as candles or curated bundles), we do not offer refunds for change of mind.
However, in accordance with Australian Consumer Law, you are entitled to a replacement or refund if an item is faulty, damaged, or not as described.

Deposits

A 30% deposit is required to secure your booking and is non-refundable.

Cancellations

If you need to cancel your booking:

• More than 14 days prior: remaining balance (if paid) will be refunded
• 7–14 days prior: deposit is retained, no further charges
• Less than 7 days prior: full payment is non-refundable

Rescheduling

We understand that plans can change.
Where possible, bookings may be rescheduled, subject to availability and at ELVA’s discretion.

Changes to Orders

Changes to your selection are subject to availability and must be requested in advance.

Unused Items

No refunds will be provided for unused items once the booking has been confirmed.

Damage or Loss

Any damaged or missing items will be charged at their replacement value, as outlined in our Terms & Conditions.